Closing the Engineering Chasm

Closing the Engineering Chasm

By Shannon Smith, Director of Engineering Operations & Quality, K4Connect – No matter what part of the product development spectrum you work on, the focus should always be on the people you’re ultimately creating for. In the end, it is the user that benefits from...
People Not Bots – The Key to Customer Success

People Not Bots – The Key to Customer Success

By Mike Althoff, Director of Customer and Member Success, K4Connect – In my previous blog post I discussed how the Customer and Member Success Team is vital to the overall success of K4Connect. Rather than simply walking customers through a script, K4Connect Advocates...
5 Easy Ways to Manage Caregiver Stress

5 Easy Ways to Manage Caregiver Stress

By Diana Gore, Product Manager, K4Connect – Being a caregiver is not for the faint of heart, no matter the age of the care recipient.  As a mom of twins I experienced the reality of sheer exhaustion and the stress that comes with two babies.  And a few years later I...
Developing Empathy in Engineering

Developing Empathy in Engineering

By Shannon Smith, Director of Engineering Operations & Quality, K4Connect For nearly two decades, I have fought negative stereotypes about engineers. I’ve heard many times that: Engineers aren’t people. Engineers are all logic. They want facts, not feelings....
Tech Companies Don’t Care About Older Adults

Tech Companies Don’t Care About Older Adults

By Khoa Pham, UX and Design Lead, K4Connect Imagine that you don’t know how to swim and someone throws you into the deep end of the pool. As you’re floundering, someone throws you a life preserver. Just as you are catching your breath, they take you out of the pool,...