It’s time to shift focus to solutions that will not just aid in getting by for a few months, but rather those to make us successful during this pandemic or any other crisis we may face going forward. I call it “acting tactically but thinking strategically.”

August 3, 2020

By: F. Scott Moody

The human component is a powerful part and cannot be forgotten in this rush to technology. It involves the sense or feeling of connectedness among members, where residents are engaged with their community and with each other and their families. This also is extending the connectivity to caregiver team members, integrating them with other providers and vendors, giving them the ability to reach a variety of groups with different messages or programs, quickly and at scale.


A truly connected community addresses the unique needs of each stakeholder but does so in the most efficient way. The digital component can make this far easier; in fact, it is almost impossible in today’s world to do without. Of course, having the right Wi-Fi infrastructure for connectivity in all areas of a building or campus is foundational. Also, developing a multi-channel strategy for communication to all types of residents, no matter the acuity or technical ability, and providing tools and devices that integrate across the community structure.

COVID-19 has elevated telehealth to new value and importance. Having the digital infrastructure in place to connect vulnerable residents with the medical and mental health providers while remaining in the safety of their home truly has been a lifesaver. As more services move to this tele format, collecting and sharing vital signs, social behavior patterns or other assessment data will be key to supporting resident wellness and well-being.

Read the full story for more of Scott’s insight at McKnight’s Senior Living, here!