The Top 3 Daily Reads for Senior News:

Senior Housing News: CEO Fresh Take: Achieving Walt Disney-Level Customer Service

Author: Comments

Since joining Irmo, South Carolina-based LHSC in February 2015, Shepke has made it one of his goals to guarantee the customer service LHSC provides is worthy of “five stars,” emulating the customer service programs pioneered by the greats: Conrad Hilton, J.W. Marriott and, of course, Walt Disney.

Similar goals have been set by for-profit senior housing executives before. Shepke, at the helm of a nonprofit, has adopted the mission as his own…


McKnight’s Senior Living: New safety devices foster independence


“Hear the Beep Where You Sleep: Every Bedroom Needs a Working Smoke Alarm” was the theme of Fire Prevention Month in October, but what if a person can’t hear a traditional alarm? Many new home safety devices tailored for the elderly or disabled allow them to live independently in their own home or an assisted living community.

Products for the hearing impaired usually alert a person to sounds, such as a door bell or telephone ringing, with flashing lights, which is fine while that person is awake. But to alert someone who is sleeping, a wireless smoke detector can send a signal to a wrist-worn receiver and vibrate when activated. Another option is…


The Washington Post: New online service targets aging-in-place residents

Author: Michele Lerner

The National Aging in Place Council (NAIPC) says the more than 90 percent of older adults would prefer to age in place rather than move to senior housing. But the group acknowledges that a gap exists between their desire and the reality of the modifications their home may require.

Now HomeAdvisor, an online marketplace for home repair, maintenance and renovation services, has partnered with NAIPC to launch an online resource center focused on the needs of individuals who want to age in place. The resource center provides…